Men's Denim Jeans|News and reviews from the world of men's denim

I purchased the Carhartt Bib Overalls as a gift. Unfortunately, I purchased the wrong size and am in the process of retuning this item. The item itself is great. Carhartt makes an excellent product and I would give this item as a gift again. However, the company that sold this item to me through Amazon, Papa Shoe, has been challenging to deal with. Their customer service lacks service. There is no toll free number to call, their customer service department works via voicemail, (you are prompted to leave a voicemail and someone will email you back), the options for returns on the return / exchange form are limited and cash / credit back is not available. You must exchange the item or receive a gift certificate. One last thing, noted on the return form is that the item you are returning must be returned in the original box the item came in when it was sent to you. Had I known this piece of information I would have kept the white mailing envelope it came in for my return. If the item is not in it’s original “box” the item is not returnable, “no exceptions” according to Papa Shoe. This is a frustrating situation that I am trying to rectify with their “customer service” department. There are too many other companies out there that sell Carhartt products, so don’t make the mistake I made by ordering through Papa Shoe. Now I am left with bib overall’s that do not fit, and my time spent trying to contact a customer service department that doesn’t perform customer service.